AURA Commerce

Contact Us

Need help getting set up, understanding the platform, or using AURA Commerce effectively? Our team supports you with onboarding, account questions, and ongoing platform-related assistance when needed.

On this page

1. Overview

You can reach out to our team for onboarding support, account assistance, platform configuration questions, or partnership opportunities. Core platform setup and support are included; day-to-day business operations such as customer handling, packing, or delivery remain the merchant’s responsibility.

2. Support Channels

You can call or message us on WhatsApp for quick assistance.

Email is the primary support channel so we can track requests properly and respond clearly and consistently.

3. Response Time

Our team typically responds within 1–2 business days. More complex queries may take slightly longer, but we always keep you informed until things are resolved.

4. Business Details