Contact Us
Need help getting set up, understanding the platform, or using AURA Commerce effectively? Our team supports you with onboarding, account questions, and ongoing platform-related assistance when needed.
1. Overview
You can reach out to our team for onboarding support, account assistance, platform configuration questions, or partnership opportunities. Core platform setup and support are included; day-to-day business operations such as customer handling, packing, or delivery remain the merchant’s responsibility.
2. Support Channels
- Email: support@auracommerce.co.in
- Phone: +91 8920538618
Email is the primary support channel so requests can be tracked and handled consistently. The published phone number is available for customer-care calls where needed and is not monitored for WhatsApp messages.
3. Response Time
For general platform and business-support enquiries, we normally aim to respond within 1–2 business days. More complex matters may require additional investigation.
Consumer grievances follow the acknowledgement and redressal timelines described in our Consumer Grievance Redressal process.
4. Business Details
- Product: AURA Commerce
- Operated by: AADHARAV Technologies Private Limited
- AURA platform: Advanced Unified Real-Time Architecture
- Principal geographic address: 1B-012, Tower-1, GC Grand, Vaibhav Khand, Indirapuram, Ghaziabad - 201010, Uttar Pradesh, India
- Customer care email: support@auracommerce.co.in
- Customer care phone: +91 8920538618
5. Consumer Grievances
Consumer grievances relating to AURA Commerce may be submitted through our dedicated consumer-grievance process.
Consumer Grievance Officer: Kanupriya Sharma
Designation: Consumer Grievance Officer
Email: support@auracommerce.co.in
Phone: +91 8920538618
For the grievance process, applicable response timelines and the distinction between an AURA platform grievance and a Merchant seller complaint, see our Consumer Grievance Redressal page.