Refund Policy

1. Overview

This Refund Policy outlines the circumstances under which AURA Commerce may issue refunds for its paid plans or platform services. This policy applies only to fees paid to AURA Commerce and does not cover refunds for products or services sold by merchants to their customers.

2. Eligibility

• Setup fees and one-time services (including optional guided onboarding, store configuration guidance, or launch support) are generally non-refundable once work has begun.
• Subscriptions may be cancelled at any time. Charges already paid are non-refundable except where required under applicable law.
• If we are unable to deliver the described service due to our fault, we’ll review your case for a full or partial refund.

AURA Commerce does not process refunds for customer orders placed on merchant stores. Any refunds, cancellations, or disputes related to products or services purchased from a merchant must be handled directly by the respective merchant, in accordance with their policies.

3. How to Request

To request a refund, email us at support@auracommerce.co.in with your registered phone number or email, reason for the request, and any supporting details. We typically respond within 3–5 business days.

4. Processing & Timelines

Approved refunds are issued to the original online payment method via our authorized payment partner (such as Razorpay). Timelines depend on your bank or card provider, but refunds are typically processed within 5–10 business days after approval. Offline payments (cash/POS) are not refundable by AURA Commerce.

5. Exceptions

• Misuse, policy violations, or fraudulent activity.
• Third-party charges (such as domains, advertising credits, integrations, or taxes) paid on your behalf.
• Offline payments (cash / POS) recorded through the platform but not collected by AURA Commerce.

6. Contact

For refund-related queries or clarifications, contact us at support@auracommerce.co.in.