Refund Policy
We want you to be clear and confident when using AURA Commerce. This policy explains when refunds may apply for subscription and platform services, and how such requests are handled.
On this page
1. Overview
This Refund Policy outlines the circumstances under which AURA Commerce may issue refunds for paid plans or platform services. It applies only to fees paid to AURA Commerce and does not cover refunds for products or services sold by merchants to their customers.
2. Eligibility
- Service commencement: Your annual subscription service begins when initial onboarding, setup, configuration, or platform access is initiated. Once service delivery has started, fees paid for the current subscription period are non-refundable, except where required under applicable law.
- Subscription cancellation: Subscriptions may be cancelled at any time. Cancellation prevents future renewals but does not entitle a refund for the current subscription period, except where required under applicable law.
- If we are unable to deliver the described platform service due to our fault, we’ll review your case for a full or partial refund, as appropriate.
AURA Commerce does not process refunds for customer orders placed on merchant stores. Any refunds, cancellations, or disputes for products or services purchased from a merchant must be handled directly by the respective merchant under their own policies.
3. How to Request
To request a refund, email us at support@auracommerce.co.in with your registered phone number or email, reason for the request, and any supporting details. We typically review and respond within 3–5 business days.
4. Processing & Timelines
Approved refunds are issued to the original online payment method via our authorized payment partner (such as Razorpay). Timelines depend on your bank or card provider, but refunds are typically processed within 5–10 business days after approval. Offline payments (cash / POS) recorded through the platform are not refundable by AURA Commerce.
5. Exceptions
- Misuse, policy violations, or fraudulent activity.
- Third-party charges (such as domains, advertising credits, integrations, or taxes) paid on your behalf.
- Offline payments (cash / POS) recorded through the platform but not collected by AURA Commerce, which must be handled directly between the merchant and their customer.
6. Contact
For refund-related queries or clarifications, contact us at support@auracommerce.co.in.