Shipping Policy
AURA Commerce is a digital platform. We do not ship or deliver physical products. All platform services, setup, and access are provided digitally. Any shipping or delivery of products sold by merchants is handled directly by the respective merchant.
On this page
1. Overview
This Shipping Policy explains how digital services from AURA Commerceare delivered and made accessible to users.
2. Digital Delivery
- AURA Commerce provides digital services only. No physical shipping or courier delivery is involved for platform access or features.
- All dashboards, tools, and platform features are accessible online via your registered account after authentication.
- Any shipping, delivery, or fulfillment of products sold on merchant stores is managed solely by the respective merchant.
3. Service Access & Activation
Upon successful signup or plan activation, users receive access to their dashboard. Initial setup, configuration, and full feature activation are carried out by the AURA Commerce team as part of the service delivery process and may not be instantaneous. In some cases, activation and setup may take 1–3 business days.
4. Delivery Timelines
Delivery timelines vary depending on your selected plan and setup requirements. Timelines may also depend on business verification, completeness of information provided, and merchant review or approval during setup. All AURA Commerce services are fulfilled digitally within reasonable business timeframes after successful payment and verification.
5. Support & Assistance
For any service access or delivery-related concerns, you can contact our support team at support@auracommerce.co.in. We aim to respond within 1–2 business days.
6. Contact
For questions regarding service access or delivery, please email support@auracommerce.co.in.