Cancellation Policy
This Cancellation Policy explains how cancellation of access or use of AURA Commerceis handled. It applies only to fees paid to AURA Commerce and does not cover cancellations, refunds, or disputes for products or services sold by merchants to their customers.
On this page
1. Overview
You may stop using AURA Commerce at any time. If you want account closure or help related to platform cancellation, please contact support@auracommerce.co.in.
2. Platform Cancellation
- You may discontinue use of the platform at any time.
- Usage-based billing already incurred before cancellation remains payable where applicable.
- No future platform usage fees apply once the relevant usage stops and no further chargeable events occur.
3. Effect of Cancellation
Cancellation requests are generally processed within a reasonable time after review. You may receive confirmation once the request has been processed.
AURA Commerce does not manage cancellations or refunds for customer orders placed on merchant stores. Any cancellation, refund, return, or dispute for a purchase must be handled directly by the respective merchant under their own policies.
4. Refunds After Cancellation
Cancelling use of the platform does not automatically entitle you to a refund. Refunds, if any, are governed by our Refund Policy.
5. Exceptions
- Cancellations due to misuse, policy violations, or fraudulent activity may not be eligible for refunds.
- Third-party purchases or third-party charges cannot be cancelled via AURA Commerce once confirmed.
- Offline payments recorded through the platform but not collected by AURA Commercefall outside AURA Commerce’s cancellation and refund scope and must be handled directly by the merchant.
6. Contact
For cancellation-related questions, please email support@auracommerce.co.in.